Customer retention is the process of engaging existing customers to continue to buy products or a service from your business. Better customer retention means longer lasting relationships. Below we have stated why customer retention should be important to you?
1. Drives referrals
Customer retention helps to build up loyalty with your customers so that they are likely to refer you to their friends in the future. Word of mouth advertising is one of the most effective means of advertising that you can use, however it is something that only comes from loyal happy customers. Customers are usually happy to tell people about your business if they have received excellent.
2. Retained customers will provide valuable feedback.
Receiving feedback from your customers is very important. Statistics show that customers are more likely to become loyal to a company if they are a company that implements the feedback that they receive. Customers who make frequent purchases from your business are more likely to know the areas of your business that needs improvement and how you could make service for them better, which in turn creates a better services for new customers and therefore lead to increased retention rates and sales for you.
3. Repeat purchases from repeat customers equals repeat profit.
Statistics have shown that existing customers are more likely to spend more money with you than new customers, this is because they value and trust your business and believe that you offer a superior service compared to your competitors. In addition, your long-term customers are far less price-conscious than new customers this is mainly due to the fact that they are loyal to your brand so willing to pay the price for your service.
Businesses are constantly under pressure to meet customer expectations while providing exceptional customer experience. If you need help with customer retention then fear no more, SeeLocal is the perfect solution. We can help drive additional revenue to your business to help you reach out to new and existing customers through targeted audience technology and help drive business qualified leads. SeeLocal is a local online marketing platform that has access to all available online networks from one place, allowing businesses to easily run campaigns across multiple platforms.
So how fast is fast enough? Well in simple terms you need to make sure your website is fast enough for your visitors and for Google.
In 2018 Google announced a new mobile ranking algorithm called “speed update”, Google stated that the speed update will only affect the pages that deliver the slowest experience. Page loading time can have a huge impact on your business and online marketing, so below we have outlined some of the benefits you will see with faster page loads.
- Better user experience – Today’s buyers are impatient, if a customer clicks on your webpage and it takes forever to load, they are more than likely going to click back off it and go to one of your competitors. Buyers today don’t have the patience to sit around waiting for a slow website to show up, so the longer you make them wait the more interest they lose in your site.
- Affects your SEO – As Google started using site speed as a ranking signal in their algorithm, it means that it contributes to where your website shows up in the search results.
So, what is it that is affecting your website’s load time?
- Template website or custom designed website – Although the cost of a template website may be less than the cost of a customer design, the template website often comes with additional features built in that are not actually essential to your website’s success. It actually takes more time to load these extra features which in turn means slower page loading time.
- Reduce your redirects – Each time a page redirects to another page, your customers face additional time waiting, so reducing this means reducing the time they have to wait.
- Optimise images – Make sure your images are no larger than they need to be and that they are in the right format and compressed for the web.
If you’re not already familiar with Small Business Saturday, let us introduce you!
Small Business Saturday is fantastic, non-commercial campaign that celebrates UK small business success and encourages consumers all over the country to shop locally and to support all the small businesses doing wonderful things within their communities.
The event takes place annually on the first Saturday in December and is growing each year! Last year an estimated £748 million was spent on the day and is predicted to grow for 2018 as backing from local authorities is up to 87% from last year’s 80%.
We work closely with small businesses every day and we know how much they impact local communities so we’re keen to get involved and show our support! This year, we’re offering all small businesses a FREE campaign when 3 campaigns are purchased. To find out more about this superb offer, get in touch with our team!
You can find out more about the great work happening over the UK here: smallbusinesssaturdayuk.com
All over the world, with every new year comes fresh starts; the perfect opportunity for a new years resolution.
The most common new years resolution, we’ve probably all made it a few times, is eat better, exercise more and generally take on a healthier lifestyle. The most common way to start this new lifestyle? Head down to your local gym.
As a manager of a gym, what’s the best way of ensuring your local customers are picking your gym over your many competitors?
To ensure you are getting as many memberships as possible this January, and keeping them interested, we’ve put together a couple of things you should bear in mind in the run up to and during January.
Make sure your management process is running smoothly.
With the expected influx of customers you are likely to see in January, you need to actively ensure that all the customer account management processes are running smoothly, correctly and accurately and can deal with a sudden increase. Testing during December is a good idea, so that if you hit any bumps along the way, you can fix them in time without affecting your new customers on-boarding journey.
Run local online Advertising campaigns.
Local, Online advertising campaigns allow you to target specific audiences, to ensure you are reaching truly local audiences who are most interested and more likely to convert and buy a membership to your gym. The SeeLocal platform has access to 94% of all online audiences, through a range of networks such as local and national newspapers, community sites, council pages and local news blogs- all exclusive to the SeeLocal network. We’ve worked with many gyms up and down the country, including leisurecentre.com, which had an ROI of over 6000%– click here to see for yourself!
Don’t wait ‘till the last minute!
People will often know they want to join the gym before January comes along, but if they don’t, it’s your job to convince them they should! If they are already thinking about it, they need to know well in advance that your gym is the best to go for, over all your competitors. By leaving plenty of time, you can run multiple campaigns targeted at different audiences appealing to what they want, or encouraging them to join your gym. Get in there before your competitors do.
January can be a tricky time, do you trust the industry and not run advertisements, or do you run advertisements despite the spike anyway? Here at SeeLocal, we’ve seen it year on year, and running advertisements for January sign ups really does pay off, so long as you’re organised , you’re guaranteed to see big increases in sign-ups from your targeted online marketing in January.
Quote discount code ‘Jan15’ at the checkout for 15% off your campaign!
Offer ends 5pm 31st January 2019
Starting Christmas online marketing early is sure enough best way to ensure you are keeping up with your competitors , but exactly how and why?
Key Christmas shopping dates now span across two months- November and December with Black Friday, and Cyber Monday marking the beginning of the Christmas shopping season towards the end of November, and often beginning weeks before leaving a good two months of Christmas shopping madness for retailers.
We’ve put together a few tips on how to ensure you are using online marketing in the right way this year, and why you should be making the most of it and getting your digital strategy sorted…
As mobile usage continues to grow, it is estimated that an approximate 45-50% of Christmas sales take place on mobile- and is continuously growing as the use of mobile phones and tablets ever increases. For this reason, it is important that you ensure you website and buying process is always compatible with mobiles and tablets and easy to navigate on smaller phone screens. If not, you could be saying goodbye to hundreds of potential customers who would prefer to buy on their mobile, simply because your site does not support their preferred method of buying.
Secondly, you need to ensure you are getting in front of your target audience in as many ways as possible, 57% of shoppers have no idea what they want to buy when they go online to start Christmas shopping, so it’s up to you to persuade them that your product is the one they didn’t know they needed so much.
Targeted online advertising is a highly effective way to target specifically online, ensuring that ads are shown to relevant audiences based on
Before starting to use paid advertising for the first time, whether it be through an agency or independently, there are a few steps you need to undertake to ensure your campaign can be as successful as possible. Online advertising is possible at a minimum cost, such as social media marketing, however to really see results from your campaign, you need to be paying, whether it be just boosting social posts yourself, or conducting a full campaign with professional help. Nobody wants to see money wasted, so before you begin paying for your advertising, there are a few things to take into consideration…
- Know what your audience wants.
Which trust indicators within your ads are likely to get the greatest response from your target audience. Do you need to be featuring testimonials or other credibility boosting factors, depending on which has the best effect on your target audience.
You should also consider offering something helpful for free in exchange for the chance to speak to a member of your team, such as a free demonstration, sample or newsletter to encourage users to respond to your ads.
- Figure out what you want to achieve
Set some SMART targets, to ensure your expectations are realistic and achievable.
Specific- are you being clear about exactly what you want your campaign to achieve?
Measurable- are you able to clearly measure results?
Achievable- are you likely to achieve your goals?
Results-based- are your predictions based on previous results?
Time-bound- do you have a realistic timeframe in which to achieve your goals?
- Perform a competitor analysis
In doing this, you can see things from your competitors point of view, and evaluate your current strategy making changes inspired by your competition.
You need to ask yourself the following questions:
- Who else is advertising similar products to yours?
- What is their ad messaging like?
- Are they offering anything?
- What does their landing page or website say after you’ve clicked on their ad?
Using these will enable you to better your competitors with clearer more engaging ad copy, enticing offers and a better website experience.
For all your local, online advertising needs, SeeLocal is a platform that has access to all available online networks from one place, allowing businesses to easily run campaigns across multiple platforms.
Firstly, what is a landing page? A landing page is used in online advertising, is the page in which users are taken to after clicking on your ad online. When advertising online, it is one of the first impressions a user gets of your company, brand or product, so it needs to be flawless. But what does it take to make a truly great landing page?
Firstly, you need to establish what your goal is, and what exactly you want your users to do upon clicking on your site. Do you want them to fill in a contact form, sign up for a newsletter or download a brochure. Whatever it is you want them to do, you need to make sure this is clear and that your conversions are defined, so you can easily track them.
Next, you need to establish who your competitors are, and what they are doing that you’re not. How are they succeeding, and what can you take from their strategy that could imitate their success? It’s completely fine to imitate competitors, if anything they’ll probably see it as a compliment…I say probably…
You need to know your audience inside out in order to create a landing page that appeals directly to them and will entice them in, not turn them away. You can alter your ads depending on the location of your audience such as the way they speak and include images of things that will be familiar to them, to be more personalised and hopefully increase your engagement. Ask yourself, for example, what is the age of your targeted audience, what are their interests, where do they live, how much do they earn? Without knowing really detailed information about them, you will not be able to effectively market to them.
Finally, it’s worth knowing how your users got to your landing page, so you can tailor that page depending on where they came from.
Some final tips on how to ensure your landing page is successful and effective are the following:
- Keep text short, sweet and to the point. If there’s too much text, users simply won’t bother reading so make sure your information is clear, and that your font is clear.
- Any imagery, branding, text or decoration need to have a purpose- any clutter will just make your page look too crowded and will distract users from the real purpose of your page.
- Ensure your content and images are of high quality, this is one of the first impressions users get of your business so you want to show high quality to reflect your business.
For more information about landing pages in SeeLocal campaigns, feel free to contact us!
With news breaking at the end of last week about the closure of Gaucho restaurants, putting around 1500 jobs at risk, we are really starting to see how the British High street is rapidly decreasing. With not just independent stores, but big brand chains now feeling the pinch, will we soon be waving goodbye to the high street as we know it?
In the last 10 years, more than 11,000 high street names have gone out of business, not to mention countless small individual businesses. In 2018 alone we have seen many big brands including restaurant and retail chains struggling to maintain large numbers of shops, such as Byron, Carluccio’s, Cote, Prezzo as well as Carpet Right, Marks and Spencer, Mothercare and New Look. For these companies, closing down a store is a big step, so the pinch must be extremely tight to be closing down tens, sometimes hundreds of stores nationwide.
The British High Street, for centuries, has been a buzzing place for socialising, browsing and purchasing necessities. Before the ability to shop online, the high street was the only place available to buy goods- shops of all varieties tended to the buyers every need. You had your candlemaker, your green grocer, your butcher, fishmonger, tailor, jeweller…you name it, the high street had it, each with their own individual purpose to the public.
It’s not all bad news though- as humans, we crave social interaction and forming relationships with other humans. Although there has bene a significant rise in online shopping, for the shear convenience of it, the high street will always have its place in the hearts of British communities…but how can we do this?
One way of raising awareness of the high street, is to bring back the community feeling. Back in the days of High street success, there was no other place to be, the high street was the social hub of the town or city, the place to go if you wanted to be in the know. Councils, along with shop owners and managers, to come up with ideas to get the community involved, and supporting the high street once again. Street parties, carnivals and markets can all be great starting points in building up the community spirit. Putting the heart back into the high streets is key to ensuring a future for socialising, culture, creativity, health and wellbeing.
Here at SeeLocal, we are here to help business of any size market directly to their local audiences through our local online advertising. With the rise in reliance on internet and mobile devices, online is exactly where businesses should be targeting to get people knowing about their brand, and generating local leads by wanting to get out and about to visit in person.
Location based marketing is arguably the most exciting development in the marketing industry, to date. With the ongoing increase in how people use and rely on mobile phones in day-to-day life, using these devices to personalise messages to potential customers, in real time and based on their current location is an extremely effective, successful way of marketing. Depending on where they are in the world, advertisers can choose to send different ad types, such as display ads, banner ads or search ads, to appeal to a particular activity or area.
At SeeLocal, our speciality is running highly targeted, local online advertising campaigns across multiple advertising platforms. We tailor ad campaigns to be shown to particular demographics, based on your target audience, and make sure ads are shown to relevant users, so your budget is not wasted and your campaign is a success.
Being so personalised, means that your potential customers who are seeing your ads, are more likely to convert as the information they are seeing is relevant to them. Using a particular dialect in an area, for example Yorkshire, means your ads are appealing to the specific ways of speaking in that area, which makes ads seem more personalised and therefore encourages more sales.
Ads are served up in real time, meaning they are seen in the moment. Ads shown based on location are relevant to what the user wants to see at a particular time, and encourages them to complete an action simply based on where they are. For example, in the retail industry, apps can serve up unique discount codes for nearby shops to encourage impulse purchasing. After all, we’re all human, we are much more likely to make a purchase if we have the opportunity to pay less than it is supposedly worth.
The fact that location based ads are so highly targeted, means they are even more relevant to users. Over time, due to consistently seeing relevant ads, this then increases the attention that users pay to display ads, due to reduction in generic irrelevant ads. In the past, statistics have shown that around 46% of people used ad blockers due to seeing irrelevant ads, but with the development of location based marketing, truly relevant ads can be shown to those who are actually interested, which in theory should lead to a reduction in the use of ad blockers.
When targeted properly, location specific ads are almost certainly relevant to the audience you are targeting, making them more likely to be noticed and lead to a sale. Better, higher quality ad targeting means businesses are spending less money on ad campaigns to people who simply are not interested.
Online reviews, even for small businesses are so important in terms of getting your brand noticed online, and driving new customers. Even if you think online advertising methods are irrelevant to your business, perhaps your clients are mostly local foot traffic, you would be surprised at the difference online reviews can make to the way businesses are viewed by the public.
Content included in online reviews such as google, trip advisor and Facebook can be a major factor in the success or failure of a business. Companies in the Hotel or Restaurant business can be affected massively by reviews, even if your company does not directly interact or rely on them, the affect they can have on current and potential future customers is massive. Statistics have shown, that positive comments from customers or clients can produce an average sales increase of up to 18%, and that customers are likely to spend on average 31% more because of reading positive reviews. In contrast, statistics have also shown that 22% of customers will not buy from a company after reading just one negative review, and a company with over four negative reviews or comments are likely to lose 70% of potential customers.
Similarly, if a company has no reviews, this can also ring alarm bells for potential customers- how are they to base their assumptions on a company that has no feedback from previous customers? By finding very little or even no information on a company, customers are made to feel apprehensive on whether or not to trust your company. Users nowadays use smartphones as part of every day life, so you can be sure they are googling your business to find out about you, before deciding to purchase your product or service. Make sure you are providing them with an accurate, positive depiction of your business, to encourage as many sales as possible- even if you don’t think your business is targeting online audiences, who’s to say online audiences aren’t targeting you?
As well as online reviews, simply just being present online can be a huge benefit to businesses of all sizes and industries, due to the fact that users nowadays are constantly online. If you want to reach new audiences and customers, you have to be present in the places they are- online. Local online advertising allows businesses to target customers based on their postcodes, so you can still target local people, but in new and exciting ways that are sure to bring a wider variety of customers to your business.
Did you know, that the human brain can consume visual content 60,000 times faster than text? With this information in mind, it is easy to understand how infographics are so effective when it comes to getting your message across on social media. Not only are they easier to interpret quickly, people generally prefer viewing images as opposed to text, so if you’re not already using infographics within your marketing strategy…why not?
However, the power of infographics is only as effective as how they are put together. We have put together a few tips and tricks on how to get the most out of your infographic. After all, they can be very time consuming, so it is important that you aim to get the most out of your time and hard work by following some simple steps.
Make a visual story- Don’t make it all about the statistics and data (even though it pretty much is). Try and take your viewers on a journey through the information, to make it more engaging and interesting rather than a load of numbers in an image. Tell the story of where the data evolved from, how it evolved and why using interesting shapes to guide the eye across the image.
Keep it simple- although the design needs to be eye-catching, avoid making it too complicated that it distracts from the message you are trying to convey. A good way to test whether your audience will understand your design, is to get somebody else to read it once, If after that one time reading, they can then relay the information from the infographic clearly, then you’ve done a good job. If not, you need to rethink your design and layout to make it simpler.
Be wise with your colour and typography- It’s very easy to get carried away using lots of bright colours and fancy fonts, you may even think this will make your infographic stand out to your audience…wrong. The most effective way of using colour for promotion is to use no more than three colours, and stick to light backgrounds for maximum impact. Be aware of what your fonts say about your company too, it may be worth using the same fonts you use in other work in order to maintain consistency with your company’s artwork.
Try not to make it all about you- obvious self-promotion is no fun for anyone, and will drive customers away. Of course a little bit of branding is fine, but make sure you are still providing strong, interesting and useful content that will appeal to your target audience and encourage them to feel positive about your company.
Have a strong strategy for sharing your infographic- Ultimately, you want as many people as possible to see your infographic, so you will need to find other websites that are happy to post your content in order to reach a wider audience. It’s a good idea to write a blog post to accompany your infographic, to give some further information (not repeating) for your reader on the topic, making the infographic the perfect memory for readers to share with their followers and friends about an interesting article they just read.
At SeeLocal, we specialise in helping businesses set up and run successful local online advertising campaigns across all available online placements. Our platform is uniquely designed, to make it easy for businesses to manage their ads across all networks by accessing them in one easy to use online dashboard, and choose specific target audiences to expose the ads to. We can create and design bespoke advertisements and landing pages, to ensure your campaigns are eye-catching and generate positive results every time.
The new year is the perfect opportunity to review and revise your marketing strategies, and implement changes where necessary. The run up to Christmas is busy and often stressful, meaning one vital area of the Christmas season often gets missed out…January sales. With all the hype about Christmas sales, so many companies forget to advertise their January sales offers, or even acknowledge that they exist until January 1st. Local online advertising is the ideal way to target those customers who are most likely to produce sales, rather than wasting time targeting those who are less interested.
The new year is often seen as a quiet time for sales due to being directly after Christmas. The truth is, it doesn’t have to be this way.
- January is the perfect time to introduce a wide variety of new deals and offers, to your customers. Time these offers wisely, limit the amount of time to ensure a significant rise in traffic. Try giving gift card discounts for those who have received them as Christmas gifts, giving users the incentive to purchase rather than leaving them and forgetting to use them.
- Reward your loyal customers. What better time to be sharing rewards, discounts and special offers with customers that have shown loyalty to you throughout the past year. Try sending targeted emails with exclusive deals and offers to your most loyal customers, to build up a relationship and encourage further sales throughout January, by making them feel more valued.
- Use New Year’s resolutions to your advantage, especially products related to New Year’s resolutions. For example, fitness and health can be very successful during January due to people wanting to start the year with a healthy lifestyle, restaurants and food vendors can also benefit from this, offering special New Year’s healthy dishes to encourage those with this resolution to try new healthy options from their favourite restaurants and shops.
- The run up to Christmas often sees a spike in new customers. The secret to keeping these customers, is keeping them engaged even after the Christmas period with an active, engaging and interesting social media strategy. Be responsive by replying to any reviews or queries that your customers make, and ensure you have plenty of interesting offers and insights to keep your customers interested and stop them clicking that dreaded unfollow button…
- Another tactic for maintaining customers you have acquired over the festive season, is to give sneak peaks of new products or services you have lined up in the forthcoming months, using various social media channels. This will help keep your current customers interested and intrigued, but may also encourage more followers before you launch new products, increasing the amount of potential sales you could be generating.
January sales don’t have to be about shifting unwanted Christmas stock, they can massively benefit your business. By making the most of January sales, you can increase the amount of sales, customers and engagement your business receives, rather than a quiet month selling all your unwanted goods, you can set your business up for the rest of the year- a strong